After fighting back and forth with Netgear and their service partner ANOVO Nordic I finally got some good customer service from TNT. Even though TNT says their agreement with ANOVO is that ANOVO needs to supply all the papers to include with the package a very nice lady helped me out and sent me an email with a PDF I could print out. I did so, signed the papers and gave package with the papers to the nice TNT lady that came to pick it up. Netgear: I as the customer do not care if it is you, ANOVO or TNT who is to blame for the issues here. Your customer service was not very helpful at all. I am not going to say I am the best customer you have ever had but I have been a loyal customer since I bought my first network hub in 1997-98. If you had provided me with good service this time around I would have continued buying your products and recommend them to everyone I know but I can not with good conscience do that anymore. I wish your customer service reps had at least been nice, helpful and apologetic for all my problems with this but not even that could I get from them. Sad sad sad.